Warranty & Support

We stand behind every pack we make. For life.

🔧 Lifetime Repair Warranty

Every SummitStride pack comes with lifetime repair coverage on manufacturing defects. If it breaks due to faulty materials or workmanship, we'll fix it—no matter how old the pack is.

✓ Covered for Life

  • Stitching and seam failures
  • Zipper defects and failures
  • Buckle and hardware breakage
  • Fabric delamination
  • Suspension system issues

✗ Not Covered

  • Fire damage
  • Animal damage (chewing, clawing)
  • Damage from misuse or modification
  • Normal wear and tear
  • Cosmetic damage (scratches, fading)

📦 How to Get a Repair

1

Contact Us

Email support@summitstride.com with photos of the damage

2

Ship Your Pack

We'll send you a prepaid shipping label

3

Get It Back

We repair and return within 2-3 weeks

↩️ 30-Day Return Policy

Not the right pack? No problem. Return any undamaged product within 30 days for a full refund—no questions asked.

📞 24-Hour Response Time

Our support team responds to all inquiries within 24 hours on business days.

❓ Common Questions

How long does warranty repair take?

Most repairs are completed and shipped back within 2-3 weeks. Complex repairs may take longer, and we'll keep you updated.

Is normal wear covered?

Normal wear and tear (fabric abrasion, color fading, light scratching) isn't covered. But if something breaks due to a manufacturing defect, even years later, we'll fix it.

What if my pack is beyond repair?

If we can't fix it and it's a manufacturing defect, we'll replace it with an equivalent model. If the original model is discontinued, we'll offer a comparable alternative.

Do I need my receipt?

A receipt helps, but it's not required. We can often verify purchase through our records or the pack's serial number.

Can I get a hip belt in a different size?

Yes! Hip belts are interchangeable. Contact us and we can send you a different size at no charge (just cover return shipping for the original).

📧 Contact Support

Have a question or need to start a warranty claim? We're here to help.